Return Policy
Return & Refund Policy
At Ancestor's Frequency Natural Wellness & Herbs, we want you to be completely satisfied with your purchase. Please review our return policy below.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Non-Returnable Items
Due to the nature of our products, we cannot accept returns on:
- Opened herbal tea packages
- Used wellness products
- Items marked as final sale
How to Initiate a Return
To start a return, please contact us with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Refunds
Once we receive and inspect your return, we will process your refund to your original payment method within 5-10 business days. You will receive an email confirmation when your refund has been processed.
Exchanges
If you need to exchange an item for a different product, please contact us to arrange the exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us.