Help & Questions

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Is my payment information secure?
Yes! All transactions are encrypted and processed securely through Shopify's payment system.

Shipping & Delivery

How long does shipping take?
Orders typically ship within 1-2 business days. Delivery times vary based on your location, usually 3-7 business days within the US.

Do you ship internationally?
Please contact us for international shipping inquiries.

How can I track my order?
You'll receive a tracking number via email once your order ships. You can use this to track your package.

Products

Are your products organic?
We prioritize natural, high-quality ingredients. Product-specific details are available on each product page.

How should I store my herbal teas?
Store in a cool, dry place away from direct sunlight to maintain freshness and potency.

Are your products safe during pregnancy or while nursing?
We recommend consulting with your healthcare provider before using any herbal products during pregnancy or while nursing.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days on unopened items. Please see our Return Policy page for full details.

Contact Us

How can I reach you?
Visit our Contact Us page for all the ways to get in touch with our team.

Still have questions?
We're here to help! Don't hesitate to reach out to us.